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privacy statement

Last updated: Saturday, 18-Sep-2004 13:42:17 EDT

Neotrope® (Neotrope.com) has created this privacy statement to explain our commitment to your privacy. We seek to protect your private information so that you have an enjoyable shopping and viewing experience on our Web site. We will not sell, rent, trade, or disclose your personally identifiable information to anyone except as explained in this policy.

Please return to this page from time to time, as we will be updating this statement as our services continue to grow. We welcome and encourage questions, comments, and suggestions. Please contact us at privacy@Neotrope.com.

This policy statement contains the following topics:


Personally Identifiable Information

    Definition of Personally Identifiable Information
    "Personally identifiable information" is your name, company, address, e-mail address, phone number(s) and credit card information.

    Where We Collect Personally Identifiable Information
    Neotrope.com collects personally identifiable information when you (1) register or make a purchase, (2) subscribe to our e-newsletter, (3) enter contests, (4) submit feedback, or other inquiries.

    How We Use Personally Identifiable Information
    Neotrope.com uses your personally identifiable information to bill your credit card for purchases, to confirm your orders, to prevent fraud against you, and to contact you. For example, when you place an order on Neotrope.com, we need to know your name, company, e-mail address, address, and credit card information. This allows us to fulfill your order for our services and notify you of your order status.

    Neotrope.com also compiles aggregate data from all of our customers to prepare internal reports about which pages are popular, how many total unique users visit our site, and different traffic patterns. Neotrope.com does not combine your personally identifiable information with information about pages visite purchases made, or any other clickstream data.

    Who We Disclose Personally Identifiable Information To
    Neotrope.com will not sell, rent, trade or disclose your personally identifiable information to anyone except as explained in this policy. Neotrope.com may disclose some personal information to outside companies who help Neotrope.com with the administration and delivery of purchases, newsletters, the Neotrope.com™ eNewsletter, promotional games, trivia contests and sweepstakes. For example, a company who administers a sweepstakes for us may use your e-mail address to update you on your status in the sweepstakes. Or, our newsletters may be distributed by another company who will use your e-mail or shipping address for delivery. These companies are not allowed to utilize your informaton for any other purpose, or share it with an additional party under any circumstances.

    Aggregate statistical data gathered from customers, but NOT personally identifiable information, may be shared with our Affiliate Program members in order to calculate sales information. Neotrope.com may also disclose your personal information to law enforcement personnel, government officials, or others when we, in our sole discretion, believe that disclosure is necessary to prevent violations of the law, injury to person or property, or any harm to Neotrope.com or others.

Security

    We use reasonable security practices to keep any personally identifiable information about you secure. We operate our own Linux-based Web servers and subscription data is stored outside of public server areas.

Cookies and Privacy

    What A Cookie Is
    A "cookie" is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. Cookies store information about your use of a particular Web site or service and are typically used to make services more convenient and personalized. Most cookies are "session cookies," which are automatically deleted whenever you leave a Web site (and end the "session"). Some cookies remain on your computer until you remove them.

    How We Use Cookies
    We use cookies (1) to estimate the number of visitors to our Web site, (2) to measure general traffic patterns, (3) to remember if you've participated in our home page reader poll, and (4) to help us determine which of our Affiliate Program affiliates and partners make customer referrals to our Web site.

    Companies that place ads on the Neotrope.com Web site may also use their own cookies to help determine the frequency and placement of particular ads. Your browser controls how cookies are used and can be set to not allow them. However, it is likely that some parts of the Neotrope.com site may not function properly if your browser refuses our cookies.

Children and Privacy

    Our Policy For Guests Under Age 18
    Neotrope.com is committed to protecting the privacy of children. We encourage parents and guardians to explore the Web with their children or students. Visitors under age 18 may NOT submit any personally identifiable information to Neotrope.com.

How You Can Change Your Information and Preferences

    Accessing, Updating, Correcting, Or Deleting Your Information
    Because your account information is stored offline for added security, there is no provision for you to manually edit your account information via the Web browser (except an e-mail list, as noted below).

    You may unsubscribe from our general e-mail newsletter list by going to: Neotrope.com/mlist/mlm.cgi and unchecking any list(s) you're subscribed to.

    Use Of Your Information
    Neotrope.com will NOT contact you about our services and/or products, unless you subscribe to our e-newsletter. If you request it, you may also receive updates on our services and special offers from us. Your information will NOT be given to any other party for promotional purposes.

    Cookie Notification and Disabling
    Most browsers permit you to set the browser to accept, reject, or notify you of cookie use. However, some parts of the Neotrope.com Web site may not function properly if your browser is set to reject cookies. Our shopping cart will remember your cart contents for up to 14 days, for the convenience of our returning customers. It does not retain personal information of any kind, only services added to your "portfolio" (cart).

Contact Information

    Please direct questions, comments and suggestions regarding this statement to the Privacy Manager, Neotrope, PMB 822 PO Box 7000, Redondo Beach, CA 90277-8710. You can also e-mail the Privacy Manager at privacy@Neotrope.com.


 
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